1st Line UC Support

We are looking for a passionate and self-motivated 1st Line UC Engineer to join us, as we continue our exciting growth. You will join our existing technical team and will be responsible for completing all technical projects, providing remote and onsite technical support services to customers. 

About The Job

Borehamwood, Hertfordshire
Permanent, Full-time
Monday to Friday: 37.5 hours per week (9am – 5.30pm)
Start as soon as possible

You will be handling requests raised by our ticketing system, calls, emails and other means, which must be managed through to resolution, to ensure maximum customer satisfaction. You may also be required to attend customer sites from a pre-sale, install, fault resolution and customer support perspective.

This is a very exciting opportunity for an individual with drive and a passion for technology! You will be joining our company in a time of exciting growth, where we continue to focus and invest in our team and its development.

Duties & Responsibilities

  • Elements of all 1st line queries – raising faults broadband, adds moves and changes for IP Systems
  • faults resolution
  • Understand customer needs and recommend/build solutions that meet these needs
  • Prioritise, progress and resolve technical queries and service requests assigned in accordance with standard and customer-specific service level agreements
  • Remotely support for Hosted systems.
  • Order and configure hardware (routers)
  • Book analogue line and broadband/ethernet installations/migrations

Skills & Experience required

  • Minimum 2 years’ experience working in a similar role.
  • Previous experience in supporting technical issues in the telecoms sector is required.
  • Previous experience in delivering outstanding customer service.
  • Excellent communication and listening skills.
  • Proven problem-solving skills.
  • Ability to handle multiple tasks and relationships.
  • Passionate about supporting clients and finding the right solutions for them.
  • High detail-oriented and motivated


We value our employees and are committed to providing them with a workplace which is both safe and secure.
Likewise we create an environment where every employee is treated fairly, with respect and importantly equal opportunities for all.  
Read more about our employee commitment on our careers page, and find some of our benefits here: 

  • 24 days annual leave entitlement (Increase on years’ service up to 29)
  • Additional day off for your Birthday
  • Private Health Insurance with discounted perks;
  • Bupa Dental Plan
  • Eye care contribution
  • Pension scheme
  • Staff Incentives and recognition
  • Buy/Sell back holiday scheme

Apply now for success

1st Line UC Support


Do you want to join the Redsquid team as a 1st Line UC Support?

At Redsquid we are all about making a difference to our customers with the use of technology. An innovative provider of solutions within IoT, Cyber Security, ICT, Data Connectivity and furthermore Voice solutions.
We are here to improve our customers businesses as well as their operations. Therefore with the use of technology we make them more efficient, increase productivity and reduce costs. 

Join our team and help us fulfil this mission by providing outstanding solutions and exceptional service to our customers!

Want to know more about us?

How it all began