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Redsquid's Support Solution

Have confidence in your IT systems with our Managed Support solution, knowing help is always just a call away. As your organisation grows, the more difficult it becomes to manage your teams IT in-house. No matter the size of your organisation, our team of experienced engineers can support your entire technology setup.

We are here to make a difference to you and your organisation. Be confident that we will make a real difference to your organisation too, so you can focus on what is important to you. 

Redsquid Support Solution

Our Support Solution In a Nutshell

Speak To An Expert About Our Support Solution?

Prioritised SLA's

Have peace of mind, knowing we operate within SLA’s to make sure you are up and running in no time, whenever an issue occurs. With he opportunity for 24/7 support, we keep your downtime at a minimum to ensure business continuity. 

Personalised Approach

Every organisation and team have individual needs and priorities. Therefore, we tailor our solutions to fit your needs perfectly, while making sure you receive exactly the support that you need.

Engineers
You Know

With an experienced team of over 20 engineers, we have a specialist in each area whether you need support for your software, cloud backups or internet connection. Via our support you will get to know our engineers by name, so you always have a contact you trust.

Proactive

We constantly scan for any technical issues, so we can spot a problem before you even notice it! With a proactive approach we are always looking out for your systems so you can continue with minimal disruption. 

Scalable

All our solutions are scalable to grow alongside your organisation. This way, we can easily amend your support to the amount of users who needs it at any time without disruption to your productivity. 

24/7

We offer the opportunity for 24/7 support, to ensure your business continuity around the clock. Every organisation has different requirements, so if you work out of standard business hours- so will we.

Additional Benefits Of Our Support Solution

Unintrusive

We use intrusive systems, so we can fix your problems with minimal disruption to you. Our experienced team of engineers work ‘behind the scenes’, fixing any technical issues you may have. This enables you to continue working as usual with no disruption to your workflow.

Security

Cyber Security is a priority in every solution we implement. With the constant rise in cyber attacks, we always look out for any potential threats to your organisation so we can act fast and avoid a possible disaster towards your organisation.

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Looking for the perfect fit for our Support solution?

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SOLUTIONS TAILORED TO YOUR BUSINESS

We have been supporting our customers, providing technical support for more than 20 years ! We are here to make a difference to your organisation, and we strive to do so every single day.

We Have Great Answers

Ask Us Anything

About Support

Technical Support allows your organisation to have confidence knowing your hardware and software is secure and always updated by a trusted partner. 

Our Technical Support will support any technical issues that might occur, while making sure your devices are always fully patched.

By implementing Cyber Security solutions, you protect your organisation, your team and your data. 
With the increase in daily cyber security attacks, cyber security is a high priority in all our solutions.

All our customers have an Account Manager as their point of contact for everything they might need. It ensures that you have a trusted adviser at all times, while making sure you have the correct solutions to support your organisation.

Technical support is a solution, created to support your organisation and team. Not many businesses have an in-house IT team, instead we can support any technical difficulties whenever they occur. 

Our Technology Support covers both your hardware and software.  It can be anything you need support for, from your Microsoft 356 mails, to your internet connection or computers that breaks. 

Give us a call on 020 8166 4540 to get the conversation started. Trough a consultation we will together find the perfect solution for your organisation, so we can start supporting you right away.

Each issue will have its own time line, but we always operate within our SLA’s. If you have a severe issue, causing disruption to your operations, it will naturally become a high priority issue, so we can fix it as soon as possible.

Wondering If Our Support Solution Could be Right For Your Business?

Technical issues can cause a lot of disruption to organisations, and it ends up being very time consuming. Therefore many organisations choose to outsource their support, so they and their team always have a team of experts ready to support with any issues. Business continuity is top of our mind and we will continue to support you to avoid any disruption to your business. Our support enables you to focus on your own business operations, development and growth ,rather than technical issues.

We strive to make A difference to your business!

Let's do It together

Redsquid customer service