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Redsquid's ICT Support Solution

An ICT support desk will most likely be the first point of contact when your customers needs to get in touch with your business. Therefore you should make sure that your service levels are as high as possible by collecting and analysing data. While this information will give your employees the best circumstances they can provide 1st class service and improve customer satisfaction.
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Our ICT Support Solution In a Nutshell

Speak To An Expert About Our ICT Support Solution?

Improve Customer Satisfaction

You will improve customer satisfaction while your customers no longer need to contact different experts. When they need advice about various devices, they can now seek help from a single point.

Automate Processes

Increase availability and make sure your customers can get information 24/7. Wether it being updating a website or an after hours voicemail customers can get in contact at all times. Make sure routine tasks are easily completed to give staff the time to fully engage in the unique and challenging tasks.

Save

Time &

Money

ICT has brought the world and people closer together. Video conferencing means you no longer have to spend time and money travelling around the world for meetings. Work from home, the office or on the go- all you need is an internet connection.

Collect

Data

An ICT support solution will enable you to collect data and analyse where your business can improve and optimise processes. As a result your business will meet customer needs and demands.

Improve Service

An ICT support desk provides a single point of contact for all users who need to resolve problems or issues. Instantly this will result in better service within your business.

Flexible and Scalable

Our ICT Service Desk solutions can be scaled to need the specific needs of your business. 
While meeting customer demands you make sure you provide the best possible service to your customers. 

Additional Benefits Of Our ICT Support Solution

Manage Data

Collect and analyze data to improve your service level while automating processes.  As a result you can make sure your employees have all the time they need for the unique and challenging tasks.

Empower your Employees

Give your employees all the data they need to handle the specific customers equally in the best possible way and improve customer satisfaction. 

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Looking for the perfect fit for our ICT Support solution?

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SOLUTIONS TAILORED TO YOUR BUSINESS

At Redsquid we are all about making a difference to our customers with the use of technology. An innovative provider of solutions within IoT, Cyber Security, ICT, Data Connectivity and Voice solutions.
We are here to improve our customers businesses and operations; and with the use of technology make them more efficient, increase productivity and reduce costs. 

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ICT Support

The information and communication (ICT) service sector includes information technology activities like;

  • Software development
  • Telecommunications activities
  • Unified communications
  • Internet capabilities alongside hardware and licence software

An ICT support desk is a single point of contact for all users.
Additionally it will improve customer satisfaction as they do not need to contact many experts to receive advice about their various devices, but can seek help from a single point.

Yes we do. At Redsquid we see ICT in-service training as an important factor while implementing a digital transformation.

ICT support solutions can be a selection of solutions that enhance business productivity, in addition to efficiencies from hardware to software.

ICT stands for information and communications technology.

The different types of communication in ICT include electronic mail, video conferencing, fax and also telephone conferencing. In conclusion ICT communication deals with storage, retrieval transmission and manipulation of digital information.

ICT devices covers all available communication gadgets including television sets, mobile phones, personal computers, tablets, but also sensors to manage temperature, lighting, and heating.

The benefits of ICT include the development of new, innovative ways to interact and communicate with people and customers.
As a result you’ll see: 

  • Higher engagement rates
  • Faster learning
  • Improved teaching methods

ICT has not only brought the countries and people closer together, but it has allowed the world’s economy to become a single interdependent system. ICT has also helped to automate business practices, thus restructuring businesses to make them exceptionally cost effective. 

Wondering If Our ICT Support Solution Could be Right For Your Business?

At Redsquid we know how hard it can be to find just the right solution for you and your business. Therefore all of our solutions can be tailored to fit your business needs. Many of our solutions are scalable, which means you can change them along the way as your needs change. Furthermore you will never pay for more than what you need. 
We want to make a difference to your business. Therefore we constantly do our best to make your business more efficient and reduce costs as the same time. 
Are you interested in what we can do for you with our solutions? Get in touch, or leave us a message so we can get back to you. 

We strive to make A difference to your business!

Let's do It together

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