Omni Channel Contact Centre
In today’s fast-paced world, a robust contact centre has become an essential factor in meeting the needs of multi-channel customers who demand instant gratification. Customers can become easily impatient and can jump from channel to channel – and therefore, brands are expected to do the same.
Your business needs to be readily available across multiple customer touch-points, providing everything from instant support through live chat to offering answers on social media.
Our comprehensive contact centre solution gives your agents access to valuable insights into customer behaviour, allowing them to provide faster and more intelligent support, whilst maximising performance.
Our Contact Centre Solution In a Nutshell
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Customer Friendly
Customer Engagement
Faster
Support
A key factor for todays multi-channel customers is that they need instant gratification and they are likewise impatient to get it. Therefore your business should be available where your customers are to fix issues instantly, and gain customer satisfaction in return.
Intelligent Support
Maximize Performance
Customer Analytics
Give Your Customers An Outstanding Experience
With a full omnichannel presence, your customers can communicate with you wherever they are sing their preferred channel.
An outstanding customer experience should be the main priority for any business, and the perfect tool to enhance that is a live chat on your website!
Customers love fast and quick interactions whenever they need assistance. Interact with your customers and prospects through webchat available on all devices. For your agents, webchat conversations can be served between calls to ensure high agent productivity or agents can even work on multiple chats at the same time for enhanced efficiency.
Watch along to see hoe web chat can benefit your organisation.
Additional Benefits Of Omni Channel Contact Centres
Meet your customers where they are
Many customers today reach out to company’s on social media. Therefore your business needs to make sure that you are present and capable of resolving the problems where they are.
As a result this will give you higher customer satisfaction and consequently reduce burdens on voice agents.
Better Marketing Campaigns
Make your communication two-way while letting your agents proactively answer customers questions online. In short you can make sure the conversation is steered in the right direction, and avoid possible damaging conflicts.
What makes Omni-Channel Contact Centres different?
The modern contact centre now plays a critical part in a company’s ability to stay ahead of competition and keep up with customer demands. These demands have changed rapidly with customers now using an increasingly wide range of channels yet expecting ever more rapid response times.
Our solutions allow you to interact with your customers across a wide range of digital channels such as: email, video, messaging and social media, in addition to traditional voice. All customer communications, regardless of channel, are aggregated into a single view which gives your agents the full picture of customer contacts and results in a quick and efficient response. This software has been shown to transform contact centre operations by reducing waiting and issue resolution times, increasing customer satisfaction and drastically reducing costs.
Our brochure explains the features of our solution
Our “Winning the customer experience battle” brochure explains and elaborates on how an Omnichannel Contact Centre solution can help a business owner.
Customer experience is king, queen, judge and jury. With a Contact Centre, you are able to fill all your customer’s needs and requirements to their expectations.
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Omni Channel Contact Centre
A contact centre solution will provide your business the ability to centralise all customer information into one single solution.
A contact centre will provide your customers will multiple methods of communicating with your business.
This could be via call, SMS, email, chats or social media.
A contact centre solution will raise your customer service levels instantly as ease of communication with the business is improved.
Extra features provide for in queue position announcements and call back options if the customer is unable to hold.
A contact centre will give your business the ability to offer multiple ways to communicate with you. On the other hand an answering service will provide only one, witch result in lower customer satisfaction
If you wish to enhance your customer experience and raise customer service levels you will need a contact centre in your business.
Contact centres are available as either an on-premise, cloud or a hybrid solution. The solution will depend upon your business needs- therefore we at Redsquid will always tailor it so your business receive the right solution.
A contact centre provides an agent within your business with multiple methods of communicating with your customers. This gives an omni channel experience.
On the other hand a call centre will only provide you with a traditional telephone agent. This gives only one way for customers to reach you.
It will allow your business to automate manual tasks such as chatbots, workflow automation, or scheduling etc.
Wondering If Our Contact Centre Solution Could be Right For Your Business?
At Redsquid we know how hard it can be to find just the right solution for you and your business. Therefore all of our solutions can be tailored to fit your business needs. Many of our solutions are scalable, which means you can change them along the way as your needs change. Furthermore you will never pay for more than what you need.
We want to make a difference to your business. Therefore we constantly do our best to make your business more efficient and reduce costs as the same time.
Are you interested in what we can do for you with our solutions? Get in touch, or leave us a message so we can get back to you.
