Systems Technician - Education Sector

This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our service desk. You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.

This role will be based in London

Duties & Responsibilities

Integration and Alignment:
- Partner with cross-functional teams to integrate UC solutions into newly acquired businesses, ensuring alignment with Redsquid’s standards and objectives.
- Analyze and assess existing UC infrastructure and processes within acquisitions to identify improvement opportunities.

Customer Experience Excellence:
- Serve as the UC expert, ensuring a superior experience for customers transitioning to or adopting our solutions.
- Act as the main point of contact for UC-related queries and provide tailored solutions to address customer challenges.

Growth and Expansion:
- Develop and execute strategies to grow Redsquid’s UC customer base, leveraging both existing and new business opportunities.
- Identify cross-selling and upselling opportunities within the current customer portfolio and new acquisitions.
- Collaborate with sales teams to provide technical expertise and drive adoption of UC solutions.

Technology and Innovation:
- Stay ahead of trends in Unified Communications and related technologies to position Redsquid as an industry leader.
- Recommend and implement innovative UC solutions to enhance our offering and keep pace with market demands.

Training and Enablement:
- Educate internal teams and new acquisitions on Redsquid’s UC solutions, capabilities, and value propositions.
- Provide guidance and support to ensure smooth adoption of UC technologies across the organization.

Metrics and Reporting:
- Track and report on key performance indicators (KPIs) related to UC adoption, customer satisfaction, and revenue growth.
- Provide insights and feedback to influence decision-making and strategy.

Skills and Qualifications

Essential technical knowledge and experience:

Previous1st/2ndline support rolewithin the Education Sector.
Microsoft 365 (Supporting Teams, User Account Provisioning,Teams,SharePoint).
Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
Windows 11and application troubleshooting.
Basic understanding of networking.

Desirable technical knowledge and experience:

Microsoft 365 certification foundationor higher.
ITIL foundation or higher.

Personal Qualities

Excellent time management and punctuality.
Excellent communication skills, both written and verbal.
Personal motivation and enthusiasm to learn and progress.
Ability to work proactively.
Good planning and organisational skills.

Why Join Us?

Be a Changemaker: Play a vital role in shaping Redsquid’s future through innovative UC solutions.
Collaborative Environment: Work alongside a dynamic, forward-thinking team that values your ideas and expertise.
Professional Growth: Access opportunities to expand your skillset and thrive in a role with real impact.
Exciting Challenges: Lead UC initiatives through a transformative acquisition journey that positions Redsquid as an industry leader.

If you’re a systems technician ready to take on a role where you can make a significant impact, we want to hear from you! Apply today and become part of Redsquid’s exciting growth journey.

Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.

Apply now for success