IT Account Director

We are looking for a passionate, enthusiastic individual, with a strong track record in selling IT and Security services to Medium and Large Enterprise clients, to join us as we continue our exciting growth journey.

About the job

Borehamwood, Hertfordshire
Permanent, Full-time
Base £50,000 – £55,000 + £4,000 car allowance I Commission plan OTE

The ideal candidate will have a passion for technology and a drive to provide an excellent client experience. Focusing on building strong strategic relationships while driving our customers through the Digital Transformation, you will act as a trusted advisor for our clients and build and present detailed technology roadmaps. These will be presented at face-to-face meetings as monthly and quarterly QBR’s. You will act as a go-to person for our customers and assist them in a way that ensures we achieve a high NPS score. Working closely with the technical team and Solutions Specialist, you will help in finding commercial opportunities within the base, collecting and acting on client feedback and improve the customer experience.

Duties & Responsibilities

Achieve and exceed associated sales growth targets
Conduct QBR’s with clients
Face to face meetings with clients
Creating detailed technology roadmaps with commercials
Presenting roadmaps and proposals
Communicating technology and company changes to clients
Answering client account queries
Collecting and acting on client feedback
Staying up to date with industry trends, new products and services, and technological developments.
Improving customer experience by proactively working on our internal operations
Working with the technical team and solution specialists to give up-to-date and accurate technical advice to clients.

Skills, Qualifications & Experience required as an IT Account Director

Strong interpersonal skills
Experience in presenting and negotiating with C-level
Build strong relationships and report with clients of medium and large size businesses across multiple sectors
Great presentation skills
Works well to achieve KPI’s and business objectives
Ability to have technical or difficult conversations with clients in a positive and simple way
Able to understand a client’s business goals and translate this into actionable technology roadmaps, that will make a difference to their business
Technical understanding of core products
Strong track record in exceeding sales targets across IT support, IT services and security
A valid driver’s license and own car
Antivirus
Windows Server
Azure
Microsoft 365
Security solutions and concepts (antispam, EDR, MFA, security reviews)
5 years experience working at an MSP or similar
5 years experience in customer success

Why join us?

Be a Changemaker:  Play a vital role in shaping Redsquid’s future through innovative UC solutions.

Collaborative Environment:  Work alongside a dynamic, forward-thinking team that values your ideas and expertise.

Professional Growth:  Access opportunities to expand your skillset and thrive in a role with real impact.

Exciting Challenges:  Lead UC initiatives through a transformative acquisition journey that positions Redsquid as an industry leader.

Benefits

We value our employees and are committed to providing them with a workplace which is both safe and secure.
Likewise we create an environment where every employee is treated fairly, with respect and importantly equal opportunities for all.
Read more about our employee commitment on our careers page, and find some of our benefits here:

24 days annual leave entitlement (Increase on years’ service up to 30)
Additional day off for your Birthday
Buy/sell back holiday scheme
Private Health Insurance with discounted perks; (such as gym membership, cinema tickets, flight and hotels)
Bupa Dental Plan
Eye care contribution

Apply now for success