Enterprise Account Manager

We’re looking for a Enterprise Account Manager to pro-actively and strategically manage a portfolio of enterprise accounts. Are you passionate about technology and ready to be a part of a team who wants to make a difference? Then you might be just the person we are looking for! Reporting directly to the Sales Director, you will become a part of our dedicated Account Management team – striving to make a difference to our customers every single day with at the use of technology and the highest service level!

About the job

Borehamwood, Hertfordshire
Permanent, Full-time
Monday to Friday: 37.5 hours per week

Reporting to the Sales Director, this role will be responsible for profitably retaining, developing and growing a portfolio of Redsquid’s largest and most complex customer accounts. You’ll be responsible for achieving and exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be responsible for strong Development Plans for all accounts with the creation of an account/win plan for all re-sign and growth opportunities.
You will be accountable for integration across organisation sub-functions (encompassing commercial, finance, legal, service, bid and propositions) extensive knowledge of the industry sector and strong commercial awareness covering the trading environment and the customer’s specific commercial challenges.

This role is also responsible for conducting customer meetings and dialogue encompassing both immediate opportunities and potential roadmap for the client’s business both medium and long term, accurately recording all sales activity on the central CRM system. As a Redsquid ambassador both in the external market and within internal stakeholders, you will be demonstrating best in class sales behaviour and deliver excellent customer experience results.

Duties & Responsibilities

Accountable for developing successful, sustainable and profitable long-term relationship with our largest and most complex customers, to include responsibility for escalation management to appropriate level
Responsible for drawing on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers
To develop a strong understanding of the customer’s requirements and transformational roadmap ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how we are positioned within it
Define, develop and own key customer relationships and customer contact strategy
Accountable for customer satisfaction improvements and increasing Net Promoter score within the account
Accountable for utilising sales process tools to define, develop and owning key customer relationships and customer contact strategy, enabling other teams to deliver service and products by working closely and being clear and open with communication
Accountable for sustainable profitable growth across strategic account base maximising profit for Redsquid and acknowledging any risk associated
Taking responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition
Accountable for developing effective, multi-layer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, to become a trusted and valued partner
Identify opportunities to grow and sell Redsquid’s complex solutions
Translation of account plans into actionable steps for self and virtual team
Continually learn about the industry and new products and services
Work on additional projects to support the team or overall strategy
Pro-actively communicating and taking ownership of client management at defined regular intervals
Meeting with your clients face to face to deliver bespoke service standards and requirements at least once per quarter
Maintaining regular contact with clients
Landscaping your customer base
Renewing your existing base
Expanding your client’s portfolios by providing exemplary service
Identifying additional business opportunities and increasing revenue from existing customer base by selling additional services and products.
Working toward and consistently achieving personal KPIs
Securing testimonials from your clients to be used for marketing materials
Maintaining accurate records of clientele information within our CRM systems.

Skills and Experience required as an Enterprise Account Manager

You must be an expert in interpersonal and stakeholder manager skills. As client partner for our most significant accounts, you will engages at the most senior levels with customers and draw together senior stakeholders from Enterprise
Expert level ability to influence and convince both external customers and internal colleagues (both to support the sales process and address customer concerns in-life)
Proven ability to develop and maintain an effective network of contacts and build relationships at senior levels of the customer organisation
Highly effective written and verbal communication skills
Strong commercial acumen and business understanding enabling achievement of profitable growth and retention results
Ability to articulate winning account plans and translate into tangible sales activities, successfully engaging virtual teams
Strong knowledge and experience of the telecommunications industry is essential
Experience in negotiating at boardroom level a variety of decision makers
Excellent time management skills
The attitude of a committed team player
The ability to work with accuracy and attention to detail
The ability to listen to and resolve customer issues and complaints
Self-motivation, positivity and enthusiasm
A demonstrable track record of high value commercial and strategic account management
Experience in directly managing a portfolio of high end, corporate and blue chip clients
A good understanding of corporate culture and hierarchy
Experience in delivering presentations and coordinating high level client meetings
A clean and up to date driving license with access to your own vehicle

Benefits

We value our employees and are committed to providing them with a workplace which is both safe and secure.
Likewise we create an environment where every employee is treated fairly, with respect and importantly equal opportunities for all.
Read more about our employee commitment on our careers page, and find some of our benefits here:

24 days annual leave entitlement (Increase on years’ service up to 29)
Additional day off for your Birthday
Buy/sell back holiday scheme
Staff Incentives and recognition
Private Health Insurance with discounted perks;
- Bupa Dental Plan
- Eye care contribution
- Pension scheme
- 50% of your gym membership
- 50% of trainers every year
- Discounted Apple Watch
- Monthly cinema tickets and movie vouchers
- Weekly drink vouchers

After a year of working apart, we are now back to flexible working. To continuously take care of our team’s mental health we run different campaigns and incentives throughout the year such as: A dedicated personal trainer, team building activities, food vans at work, meditation classes, family day, and company parties

Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.

Apply now for success