Apprentice Technician

you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.
You will be supporting the technical team, providing 1st line support – both onsite and offsite.

There will be a program of working with other team members in the field providing technician days and completing installations.

This role will be based in the Cranfield office. | 37.5hrs per week, Monday to Friday, 9am – 5pm.

Duties & Responsibilities

Respond to helpdesk requests remotely.
Taking help desk calls; logging and tracking calls.
Hardware and software repairs in a workshop facility.
Installation of hardware and software.
Carry out network documentation and reporting.
Assisting with sourcing spare parts and replacement equipment.
Assisting technical team with maintenance tasks and installs.

Desirable Skills

Experience of hardware repair and troubleshooting
Experience of Microsoft Windows and Microsoft Office products

Personal Qualities

Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment

Desirable:
Having a full driving licence and your own vehicle would be mandatory, as the role involves travelling to different sites.

Entry requirements:

3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Important information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Why Join Us?

Be a Changemaker: Play a vital role in shaping Redsquid’s future through innovative UC solutions.
Collaborative Environment: Work alongside a dynamic, forward-thinking team that values your ideas and expertise.
Professional Growth: Access opportunities to expand your skillset and thrive in a role with real impact.
Exciting Challenges: Lead UC initiatives through a transformative acquisition journey that positions Redsquid as an industry leader.

Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.

Apply now for success