Mobile IT Engineer – Education Sector

Our IT Engineer will provide first and second level support for users via the servicedesk including remote assistance, assessing, and diagnosing of reported incidents. To be involved in new projects and modernisation of IT systems, with the overall goal of improving the teaching and learning through IT and cloud technologies.

About the Job

Location: London
Permanent, Full-time
Monday to Friday 8:00am – 4:00pm

We are looking for a motivated individual with experience in 1st/2nd line IT support services, with experience in the education sector.

This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our servicedesk. You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally.

Duties & Responsibilities

To monitor and respond to tickets which are logged via the service desk.
Where needed escalate the tickets for further support and advice.
Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
Innovation and development of the IT provision by using new and emerging technologies.
Installation of new computers, printers, and additional hardware.
Ensuring classroom hardware is maintained and ready to be used. This includes audio visual projectors and interactive screens.
Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered.
Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.
Ensure new and existing accounts are working within the school’s local domain and third-party cloud solutions.
Be able to re-image any device using the school’s reimaging solution.
To support the staff in training which will help their knowledge and use of IT within the school.
To act accordingly and respond quickly to any abuse to the IT infrastructure.

Skills and Experience required as a Mobile IT Engineer within the Education Sector

Previous 1st/2nd line support role.
Microsoft 365 (Supporting Teams, User Account Provisioning, Teams, SharePoint).
Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
Windows 11 and application troubleshooting.
Basic understanding of networking.

Desirable Technical Knowledge and Experience

1st/2nd line support role, ideally within the Education Sector.
Microsoft 365 certification foundation for high.
ITIL foundation or higher.

Benefits

We value our employees and are committed to providing them with a workplace which is both safe and secure. Likewise we create an environment where every employee is treated fairly, with respect and importantly equal opportunities for all. Read more about our employee commitment on our careers page, and find some of our benefits here:

24 days annual leave entitlement (Increase on years’ service up to 30)
Additional day off for your Birthday
Buy/sell back holiday scheme
Private Health Insurance with discounted perks; (such as gym membership, cinema tickets, flight and hotels)
Bupa Dental Plan
Eye care contribution

Redsquid Communications Ltd is an equal opportunity employer. We take all reasonable steps to employ, train and promote employees based on their experience, abilities, and qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origins and caste), religion or belief, sex, or sexual orientation.

Apply now for success